Business Waste Removal Peckham Accessibility Statement

This accessibility statement explains how Business Waste Removal Peckham works to make commercial waste removal in Peckham accessible to everyone. We are committed to providing an inclusive experience for businesses, local organisations and contractors requiring Peckham business waste collection and disposal services.

Our goal is to meet recognised accessibility standards across our online presence and operational processes. We aim to make service information clear, easy to navigate and available in multiple formats when requested. Accessibility is an ongoing process and we actively review how we present information and support users with varying needs.

We strive to conform to WCAG 2.1 AA guidelines across the parts of our site and customer portals that we control. This includes efforts to ensure text contrast, responsive layouts, semantic structure and clear headings to support assistive technologies. Where third-party platforms are involved, we work with providers to improve accessibility and note any exceptions below.

Key accessibility features we implement include:

• Screen-reader support: semantic HTML, ARIA roles where necessary and descriptive link text to aid navigation for screen readers.
• Keyboard navigation: focusable controls, logical tab order and skip links to enable operation without a mouse.
• Clear structure: consistent headings, lists and landmarks to reduce cognitive load for people using assistive tech.

We test our site and service tools with a variety of assistive technologies including popular screen readers and keyboard-only navigation. Our approach includes manual checks and automated scans to identify barriers. We recognise that automated tools do not catch every issue, so human testing is part of our routine reviews.

Where content or features are supplied by third parties, we assess accessibility and request improvements if gaps are found. Our procurement considers accessibility criteria for digital and physical services to ensure ongoing compatibility with customer needs.

To support on-site accessibility during waste collections and removals, we provide clear written instructions and accessible booking interfaces so businesses can arrange commercial waste pickup in Peckham with minimal friction.

Known limitations and workarounds: while we aim for full coverage of WCAG 2.1 AA across all customer-facing systems, there may be occasional instances where a feature does not yet meet our target. In such cases we:

• document the issue and expected resolution timeframe;
• offer alternative formats or assistance on request;
• prioritise fixes according to impact on users.

If you require information in an alternative format (for example large print, audio or accessible electronic formats) or need assistance arranging an accessible service, please contact our accessibility team using the contact options available on this website or through your account portal. Do not share sensitive personal data in initial requests; indicate the format or adjustment you need and any relevant access requirements.

We aim to acknowledge accessibility requests promptly and to provide a clear timeframe for fulfilment. If a requested accommodation cannot be made immediately, we will explain the reason, suggest an interim solution and provide an estimated date for resolution. Response and resolution times vary depending on complexity, but we prioritise urgent access needs.

We review this accessibility statement regularly and make updates to reflect improvements, changes in standards and new service offerings. Business Waste Removal Peckham is committed to continuous improvement and working with users and organisations to enhance accessibility for all commercial waste services in Peckham.